A Guide to Employee Management Software for Repair Shops

For a repair business like yours, employees mean a lot. They are your asset and depending upon their skills, experience, and work attitude, they can make your business grow. Contrary to this, if you don’t keep track of their productivity, they might try to steal or dodge you.   

Therefore, you need to keep an eye on their performance. However, to do that efficiently, you can’t just rely on paperwork as it can have caused several errors. Instead, you should use employee management software as it will help you manage your technicians and staff members. Let us discuss what features this efficient system offers for your repair shop.

1. Employee Time Tracking   

Have you ever experienced that on a month end, you got into an argument with one of your technicians and the issue was duty hours? Surely, as a repair shop owner, you have been in such a situation. Of course, you can’t be just there at your repair lab all the time (if you have more than one outlet), and that’s one of the biggest reasons why you cannot keep track of all your employees’ schedules and working hours.  

Also, if you hire a senior technician supervisor, you still don’t have the guarantee that he will stay truthful. Thus, you need to keep a close eye on all their activities, performance, and daily progress. In this regard, employee management software can help you a lot.

This effective software will let you know the following things

• Check-in, and check-out timings of your employees and technicians
• You can track this from any location, using any device

In addition, based on this, you can easily process their payroll. The software will multiply their working hours with their hourly wages. So, they will do exactly what they deserve right on time.

2. Manage Roles and Permissions

As we discussed earlier, your employees can make your business grow or can take it to a standstill. And that all depends on their professional behavior and mindset. So, you need to be very careful with that. Ensure everyone works on their assigned tasks and does not mess with others or interfere in others matters.

To streamline this process, you need to assign roles to your employees. If you use employee management software, you can also manage roles and permissions. With that, you will be able to define, set, and implement different employee roles and permissions to control their access to the software. This way, they can’t create tickets and start other repair jobs until they are assigned to do that. Also, they need to log in to their portal to start and end their shifts regularly.

Note: Ensure you onboard the right people to do the repair jobs. Look for ways on how to build an efficient team for your repair stores. If they are inexperienced and want to learn, don’t hire them. However, you can offer them an internship role. In addition, if you find an experienced repair guy, hire them, even if he asks for a better salary.

3. Employee Productivity Reports

Along with keeping an eye on their regular timings, it is vital to track their performance. Using management software for employees at your repair store, you can surely do that. It will let you know how many devices a technician has fixed in a day or so. Also, it informs you if an employee deserves an incentive or bonus.  

This way, you can set employee sales targets, analyze their performance. Along with that, you can determine which of your staff members needs more hands-on training. Also, you will get to know which of them are skipping any processes. Also, look for strategies for improving employee performance.

How to Manage Your Employees?

Now, you have explored how repair shop software for employee management can help you, let us discuss how you can manage them for better results.

• Clear Communication: Communication with your team members is a key to success. Unless you don’t communicate properly, you can enhance performance and get the desired results. For that, you can have regular meetings and discuss issues with them. This way, you will get to know what they expect from you.  
• Offer Training Sessions: In the repair business, technology trends change regularly. So, it may happen that your technicians are unable to fix a cell phone, or a computer on their own. If you come across such a situation, you don’t need to panic, yell at them, or fire them. Instead, offer them training sessions. Encourage them to watch repair tutorials and discuss this issue with other fellow repair shop owners.

Final Words

Without faithful, hardworking and honest employees, you cannot build a successful repair business. If you want to keep track of their performance and manage them, you need to use the best software. Hopefully, you enjoyed reading this post.